DownloadsZEN X-Fi FAQs
General
1.  How do I turn on my player's X-Fi enhancements?
2.  How do I transfer music, videos, and photos to my player?
3.  What are the factors that affect the battery playtime?
4.  Can I charge my player without using my computer?
Media Server
1.  What is ZEN X-Fi's Integrated Wireless LAN feature?
2.  What are the benefits of wireless content access within my home network?
3.  How do I convert my PC into a Media Server?
4.  Why is the player unable to fast forward or rewind while streaming?
5.  What is the recommended video format for streaming?
Instant Messaging
1.  What Login name do I have to input under the My Profile menu?
2.  Why can't I view my contacts after adding Yahoo! Messenger and Microsoft Live Messenger gateways?
3.  Am I limited to sending instant messages only to other ZEN X-Fi users?
4.  What is the Locate Friends option on my player?
5.  Why can't I view my Windows Live Messenger contacts on my Yahoo! Messenger gateway?
6.  Why can't I view the avatars of my contacts that I imported using Yahoo! Messenger gateway?
7.  Why can't I send winks and emoticons sent from Windows Live Messenger and Yahoo! Messenger?
8.  Why can't I view nicknames of offline contacts imported from Yahoo! Messenger?
9.  I did not receive the chat account confirmation email, what should I do next ?
General
1.  How do I turn on my player's X-Fi enhancements?
By default, your player's My Shortcut button is set to access the X-Fi enhancements. You can also select 'X-Fi' on your player's main menu.

Please note that you can assign other features to the My Shortcut button aside from the X-Fi features.

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2.  How do I transfer music, videos, and photos to my player?
Use the software that comes with your player, Creative Centrale. Alternatively, you may use Windows Media® Player 10/11.
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3.  What are the factors that affect the battery playtime?

Many factors affect the battery playtime, some of these include the following:

  • Frequent skipping of files
  • Playing high-bitrate music files
  • High volume levels when using your player
  • Excessive use of LCD backlight
  • Using special features like the built-in speaker and X-Fi enhancements
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4.  Can I charge my player without using my computer?
Yes. You can conveniently charge your player from a power outlet using a Creative Universal Power Adapter, which is available separately. For more information, visit www.creative.com/zenadapter.
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Media Server
1.  What is ZEN X-Fi's Integrated Wireless LAN feature?
Available in the 16GB and 32GB ZEN X-Fi players, the integrated wireless LAN feature allows you to access digital content wirelessly within a home network, as well as send instant messages within an available open Wireless LAN hotspot. An open/authorized Wireless LAN (802.11 b/g) is required for wireless access.
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2.  What are the benefits of wireless content access within my home network?
You can wirelessly stream and access your entire PC Media Library anywhere throughout your home for instantaneous playback without having to worry about the limitations of your player's on board memory capacity. You will also be able to wirelessly download and refresh your player's digital content on-the-fly.
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3.  How do I convert my PC into a Media Server?

Start Creative Centrale on your computer and follow these simple instructions:

  1. Click the Settings button on the menu bar.
  2. On the pop-up screen that appears, click Centrale Media Server.
  3. In the Server Name textbox, enter a name of your choice.
  4. Click the checkbox beside Enable Creative Media Server and follow the instructions that appear on the Screen.

For more information, refer to Creative Centrale's help file, or to the Quick Guide leaflet that came with your player.

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4.  Why is the player unable to fast forward or rewind while streaming?
This option is not supported for audio and video streaming.
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5.  What is the recommended video format for streaming?

For best results, it is recommended to use AVI container format with the following codec and video attributes:

  • Codec: MPEG-4 SP or ASP without GMC or Qpel
  • Resolution: 320 x 240
  • Frame Rate: up to 30 fps
  • Video Bitrate: up to 800 Kbps
  • Audio Bitrate: 128 Kbps MP3
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Instant Messaging
1.  What Login name do I have to input under the My Profile menu?
Enter the email address you specified on your ZEN X-Fi Chat account.
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2.  Why can't I view my contacts after adding Yahoo! Messenger and Microsoft Live Messenger gateways?
You may have entered the wrong login name or password.
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3.  Am I limited to sending instant messages only to other ZEN X-Fi users?
No. You can chat with anyone who is using any device (for example, a computer) that supports instant messaging on Yahoo! Messenger and Windows Live Messenger. All you need is an open or accessible Wireless LAN hotspot.
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4.  What is the Locate Friends option on my player?
Using your player's Locate Friends option, your can invite other ZEN X-Fi users around the world to be your friend. You will be able to see ZEN X-Fi users that are currently online.
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5.  Why can't I view my Windows Live Messenger contacts on my Yahoo! Messenger gateway?

The Yahoo! Messenger gateway does not import contacts that were added using the Windows Live ID option in the Yahoo! Messenger application.

To solve this, add the Windows Live Messenger gateway on your player as well.

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6.  Why can't I view the avatars of my contacts that I imported using Yahoo! Messenger gateway?
Yahoo! Messenger Gateway currently does not support this feature.
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7.  Why can't I send winks and emoticons sent from Windows Live Messenger and Yahoo! Messenger?
The ZEN X-Fi player only supports the display of its own winks.
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8.  Why can't I view nicknames of offline contacts imported from Yahoo! Messenger?
The Yahoo! Messenger gateway currently does not support this feature.
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9.  I did not receive the chat account confirmation email, what should I do next ?
If you don't find the confirmation email in your Inbox, please check your Spam or Junk mail folder.
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